Waiting til payday? You can save your favourite items to your own personal wishlist. 

• Register an account with us and when you visit again simply log in to see your list. (We won’t use your details to spam you, ever – or give them out.)
• Add products to your wishlist by clicking the heart icon that appears when you hover over a product image.
• Edit or view your wishlist by clicking on the heart next to the shopping cart in the menu header.
• To order any or all of the products in your wishlist, go to the wishlist as above, and from there you can click to select which products you’d like to add to your cart.

Note that unfortunately placing an item in a wishlist does not reserve the product for you. The product remains available for anyone to purchase until we receive a confirmed order.

Yes. If you are unhappy with your purchase or it is damaged, please let us know as soon as possible by emailing info@mysticcrystals.co.za or sending us a whatsapp on 060 507 1652.

We allow returns within 7 days of you receiving your parcel.

Please read our Returns Policy HERE.

If you can’t find a specific item you are looking for, you are more than welcome to email us at info@mysticcrystals.co.za or whatsapp us 0605071652 and we will let you know if it’s something we can source for you.

You don’t need an account to shop with us. You can just check out as a guest and the system won’t remember you the next time you shop with us.

However, if you plan to shop with us again (and we hope you do!), we highly recommend using an account.

BENEFITS:
1. Firstly, you’ll automatically qualify for our Loyalty Rewards Programme for awesome discounts and freebies, yay!
2. It’s faster to check out, as your address and info will be saved.
3. You can look at past orders, edit your saved address/es, and re-download any downloadable purchases all from the account dashboard.
4. You can keep a wishlist (and share it with people on your BDay!).

So opening an account is super convenient and has lots of benefits. If you’re concerned about privacy, read our Privacy Policy to find out how we protect and use your data.

No, sorry. At this stage we only ship within South Africa.

If you are an international, we suggest:
1. Have the order sent to a friend here in South Africa who can then send it on to you.
2. Send your own courier (select “Collect” as your shipping option during checkout). Our address is 94 Oorkant Rivier, Suurbraak, Western Cape, 6743. Unfortunately we’re in a rural area so shipping companies often have a hard time locating our address, although we are on Google Maps.

WHOLESALE: If you are a retail outlet outside of South Africa wanting to stock our products, please get in touch. We can quote shipping for large volumn orders.

We can’t wait for you to receive your awesome new goodies!

As a general rule of thumb, processing takes 2-3 business days and then shipping takes 2-4 business days.
WE SHIP IN BATCHES ON TUESDAYS AND THURSDAYS.

From placing your order to receiving it usually takes less than 7 business days. This can be affected by:
1. The day and time you place your order.
2. Which payment method you choose.
3. Which shipping method you choose.
4. Weekends, public holidays, riots & other issues.
5. Whether you stay in an outlying area or close to main centres.
6. How busy we are (i.e. how many orders are ahead of you in the queue).

Placing an order with us is easy.

• Just browse our online shop and when you find something you want, click on it and you will see a more detailed description.
• Click “Add to Cart” to add the product to your order.
• You can buy more than one of a product if there is sufficient stock by increasing the amount on the product page before clicking “Add to Cart”.
• Continue browsing and adding products until you have finished adding everything that you want. You can now click on your cart in the main menu and select “Checkout”. This will take you through the process of entering your shipping details and making payment.
• You can edit your cart at any time before checking out by clicking on “View Cart”. You can remove products you’ve added, or change the product quantities here.

If you have placed an order but haven’t paid for it yet, and you need to change it, contact us on info@mysticcrystals.co.za or sending us a whatsapp on 060 507 1652 with the changes to be made and we will update your order accordingly and send you a new invoice for payment. Alternatively cancel your order and start again.

If you have already made payment, please contact us on info@mysticcrystals.co.za or whatsapp us on 060 507 1652 as soon as possible and we will assist (within our business hours).

Please Note: Orders that have already been packed and collected for shipping cannot be changed.

If you have placed an order but haven’t paid for it yet, you can cancel it by emailing us at info@mysticcrystals.co.za or sending us a whatsapp on 060 507 1652. If you have registered with us, you can simply log into your account and cancel your order immediately from there.

If you have already paid for your order, please email us at info@mysticcrystals.co.za or send us a whatsapp on 060 507 1652 as soon as you can! We will only be able to assist if your order has not yet shipped. Orders that have already been packed and collected for shipping cannot be cancelled.

If you would like to be refunded the full amount of your purchase: Please provide us with your banking details to effect payment into. Once the funds have cleared into our account (this can take up to 3 business days), we will action a refund into the bank account details provided by you within 2 business days.

If you would like to be credited / use the amount to place a new order either immediately or at a later date, let us know in the email and we will send you a voucher which you can apply during checkout at any time.

If you have an account with us, make sure that you log in before you go to checkout, so that the order is saved under your account. Every order you make logged into your account gets you more benefits in our loyalty rewards programme.

If you don’t have an account with us, you are more than welcome to check out as a guest. The system won’t remember you the next time you shop with us.

If you plan to shop with us regularly, we highly recommend using an account.

BENEFITS:
1. Firstly, you’ll automatically qualify for our Loyalty Rewards Programme for awesome discounts and freebies, yay!
2. It’s also faster to check out, as your address and info will be saved.
3. You can look at past orders, edit your saved address/es, and re-download any downloadable purchases all from the account dashboard.
4. You can keep a wishlist (and share it with people on your BDay!).

So opening an account is super convenient and has lots of benefits. If you’re concerned about privacy, read our privacy policy to find out how we protect and use your data.

How exciting! As soon as your order is placed, it comes through to us.

NB! Remember to send us your proof of payment if you do a direct bank transfer (if you pay via PayFast, Payflex or Snapscan, you skip this step). Your order is not confirmed until we receive the proof of payment. If we don’t receive proof of payment within 48 hours, the system will automatically cancel the order.

• As soon as we receive confirmation of your payment (automatic for PayFast, Payflex and Snapscan), your order joins the processing queue and your items are reserved for you. 

• Once your order is processed, it’s ready to be shipped. We ship on TUESDAYS AND THURSDAYS. You’ll receive an email from us with your tracking number.

• If you are in our area (Suurbraak & surrounds), and select “Collect”, we’ll be in touch when your order is ready to be collected.

We accept:

• EFT (direct debit)
• Credit cards, cheque cards and debit cards
• Instant EFT
• You can also use PAYFLEX to pay for your order in 4 split payments, interest free
• Cash deposits (just make sure to include the cash deposit fee)
• Snapscan

When you go through checkout, you can select which way you would prefer to pay:

• Payflex (use your card, make an instant EFT or use their split payments facility)
• Payfast (use your card or make an instant EFT)
• Snapscan (use your card or snap our QR code using the app)
• EFT (we’ll provide our bank details and you will need to log into your bank account and make a payment to us, then send us the proof of payment)

Contact us if you would like to pay via PayPal (e.g. if you are overseas but want to send a parcel to a loved one in South Africa) or Bitcoin.

PayFlex is a South African based payment gateway who enables easy, secure and instant payment transfers between online buyers and sellers. You can pay by instant EFT or with your card.

You are not charged a fee by PayFlex to use any of the payment options.

What’s different about PayFlex is that they also offer a “buy now pay later” option which is new for South Africa. Basically you can split your order total into four payments over 6 weeks, with no interest or fees. CLICK HERE TO LEARN MORE about their pay-later feature.

PayFast is a South African based payment gateway who enables easy, secure and instant payment transfers between online buyers and sellers. You can pay by instant EFT or with your card.

You are not charged a fee by PayFast to use any of the payment options.

PayFast utilizes PCI DSS Level 1 Service Provider – the highest security level possible. You can read more about their security measures and fraud prevention HERE. You will need to activate your card for 3D secure with your bank, if you have not done so already – the above link provides information on this as well.

If you would prefer to pay us via EFT (direct bank transfer), you can select this option during the checkout process. You will be provided with our banking details after you checkout, and we’ll send them to you in an email, too. You will then need to log into your bank account and make payment.

Note that Direct Bank Transfers/EFTs can take up to 3 business days to reflect. Most banks give you the option to “pay and clear now” (make same day payment), in which case this wait period doesn’t apply. You can also do an instant EFT with Payflex or Payfast.

As soon as you’ve made payment, send the proof of payment to info@mysticcrystals.co.za and we will then reserve your items.

Please note:
1. Until we receive your proof of payment, your items are not reserved. Unpaid-for orders are cancelled after 48 hours.
2. Only once your payment has cleared and is reflecting in our bank account will we begin processing your order. We’ll let you know as soon as your order is moved to processing.

Yes, you can do this if you prefer. Just select the Pay by EFT option (not the PayFast option) when you check out. You’ll receive an email from us with our banking details which you can take to the bank to do the deposit.

Please note: Please make sure to include the cash deposit fee (ask the teller for assistance if needed) – we will only process orders when full payment is received.

1. You should receive an email from us immediately confirming the order details. Following that will be a second email explaining what happens next.
2. If you have not received one or either of these emails, please check your spam folder. Mark us as not spam & add us to your address book so that you receive the rest of your order notifications in your inbox.
3. Once we have received payment (or proof of payment in the case of an EFT), you will receive an email from us to let you know your order has been moved to processing.
4. This means your items are now reserved, and your order has been added to the queue to get printed, packed, checked, wrapped and shipping paperwork completed. This process usually takes 2-3 business days.
5. If there are any stock issues with your order, we will be in touch during this time to sort that out with you.
6. Otherwise, you will next hear from us when your item ships.

1. DOOR TO DOOR COURIER R105:
We will send your parcel with The Courier Guy from our branch in Heidelberg. Delivery costs R120.

Your order is delivered to your physical address (i.e. your house or office). You, or someone you trust, must be there to receive the parcel. The Courier Guy sends an sms to your phone with a pin code on day of delivery, which you supply to them on arrival.

Remember that in order to deliver to you we will need your full physical address. The Courier Guy does not deliver to post box addresses. A full address must include:
Only if applicable: Unit number and building name (only if you live in an apartment or complex)
1. Street number and street name
2. Suburb (NB!)
3. City (Note: City and Province are two different things – looking at you Gauteng!)
4. Province
5. Area code

Without these full details, your order will be very delayed as it won’t be sorted to the correct courier depot timeously.

2. PUDO R75
We will send your parcel to your selected ‘locker’. Delivery costs R75.

You will be notified by sms when you parcel arrives, and you can then go fetch it. You will need the code provided in the sms from Pudo. You must collect the parcel within 48 hours of receiving the pin code from Pudo, or they will return the item.

Please let us know the name of the Pudo ‘locker’ closest to you, that we must send you. You can see the list of Pudo points here: https://www.pudo.co.za/where-to-find-us.php

Simply add the Pudo locker address as an order note during checkout. We’ll also send you an email reminder, so if you forget to include it during checkout, just hit reply on our email and let us know there.

If we don’t receive a Pudo locker address from you by the shipping day, then we will look for and select the closest locker to the physical address you provided during checkout.

Under our shipping options during checkout, you will see there is an “ADD TO BOX” option. 
This option DOES NOT SHIP your order.

Instead, your order gets placed in a box for you at our warehouse. You can place as many orders as you like, and continue to add to and build you box, for as long as you like.

Once you are ready to ship, place your last order and select the shipping option of your choice. We will then send everything in your box together in one parcel. You MUST let us know to ship your box either via email (info@mysticcrystals.co.za) or by whatsapp (060 507 1652) once you’ve placed your last order. Due to the volumn of orders we receive, we will not know to add your box to the order so that everything can ship together, unless you tell us.

If your combined total for all orders in the box is R1,000 or more, you qualify for free shipping! In this case, you can check out using the “Add to Box” shipping option (since it’s free), and include a note to your order to let us know you’d like us to ship your box. You can also let us know via email (info@mysticcrystals.co.za) or by whatsapp (060 507 1652).

1. Door to door courier is R105
2. Pudo (collect from a selected locker near you) is R75
3. If you spend R1,000 or more, shipping is FREE
4. You can opt to “Add To Box” (stockpile) orders until you’re ready to ship everything together, or until you qualify for free shipping.

We ship parcels throughout South Africa. We do not ship internationally.
We pack each order as carefully as possible so as to ensure safe arrival at its new home.

We strive to be an eco-friendly business, and therefore we do not use traditional plastic packaging products like bubblewrap. Instead we make use of fully compostable packaging products, such as recycled shredded paper as cushioning, strong cardboard boxes, newsprint and paper tape. Our founder, Shaz, has been shipping orders this way for over 10 years. We’ve successfully shipped well over a thousand orders from our farmstead without using any plastic.

After receiving payment, we process and pack your order. Once processed, we ship orders out on Tuesdays and Thursdays.

Once your order has been packed and shipped, we’ll let you know and provide you with a tracking number.
Please read our full Shipping Policy HERE.

Anywhere in South Africa!

We use The Courier Guy for our courier service. If you’ve received a courier delivery before from any courier, it generally means The Courier Guy will be able to deliver to you too.

HOWEVER, if you are very outlying (e.g. farm, rural area) or your address is not a usual delivery, there can be a big surcharge. If this is the case, we will contact you with options.

Alternatively, select a Pudo locker point that you can get to, and we can send your parcel there for you to collect.

We can’t wait for you to receive your awesome new goodies!

As a general rule of thumb, processing takes 2-3 business days and then shipping takes 2-4 business days.
WE SHIP IN BATCHES ON TUESDAYS AND THURSDAYS.

From placing your order to receiving it usually takes less than 7 business days. This can be affected by:
1. The day and time you place your order.
2. Which payment method you choose.
3. Which shipping method you choose.
4. Weekends, public holidays, riots & other issues.
5. Whether you stay in an outlying area or close to main centres.
6. How busy we are (i.e. how many orders are ahead of you in the queue).

Payment methods:
If you paid by credit card, debit card or instant EFT: we should receive payment almost instantly.
If you pay by EFT manually: it can take 2-3 days for payment to clear into our account (longer if payment is done on a weekend or public holiday). Make sure you send us proof of payment immediately so that you can get into the processing queue.
 
Public Holidays / Weekends:
We are closed on these days. You can place your order and your items will be reserved (if we receive payment), but processing will only begin on the next business day. 
Most delivery service operators are also closed on weekends and public holidays.

Absolutely! Once we have finished processing your order, we’ll send you an email to let you know your order is complete and the courier has been booked.

The Courier Guy will also send you an email confirming the booking, another email when the parcel is collected from us, when it reaches the destination depot, when it’s out for delivery, and when it’s delivered. They’ll also send you an sms on the day of delivery with a pin number to give to the driver when he arrives. Check your spam folder in case their emails end up there.

You can also visit their website to track the parcel using your tracking number (starts with TMC for The Courier Guy and LOCK for Pudo).

Once your order has been booked with the courier, they will email it to you.

Registered customers can also log into their account and look up their order status and tracking number on their account page. Account info can be found by clicking on the “My Account” tab in the top bar menu.

TIP: If you haven’t received an email from the courier, please check your spam folder. Let us know if there’s a problem by emailing info@mysticcrystals.co.za or whatsapp 0605071652.

Yes! If you are nearby, you are more than welcome to collect your order from us.
We are in Suurbraak, Oorkant Rivier, in the Western Cape.

Simply select the collect option during check out. Your order will not be ready to collect immediately – normal processing times still apply.

We will let you know once it is ready to collect. Usual collection days are Tuesdays and Thursdays, 9.30am to 4.30pm. We can make a special arrangement if needed.

You can find the My Account log in link in our main menu at the top of every page, as well as in the footer of the website. Or click HERE. The same log in link will let you create an account if you don’t have one yet.

If you have an account with us, make sure that you log in before you go to checkout, so that the order is saved under your account. Every order you make logged into your account gets you more VIP benefits in our loyalty rewards programme.

If you don’t have an account with us, you are more than welcome to check out as a guest. The system won’t remember you the next time you shop with us.

If you plan to shop with us regularly, we highly recommend using an account. BENEFITS:
1. Firstly, you’ll automatically qualify for our Loyalty Rewards programme for awesome discounts and freebies, yay!
2. It’s also faster to check out, as your address and info will be saved.
3. You can look at past orders, edit your saved address/es, and re-download any downloadable purchases all from the account dashboard.
4. You can keep a wishlist (and share it with people on your BDay!).

So opening an account is super convenient and has lots of benefits. If you’re concerned about privacy, read our privacy policy to find out how we protect and use your data.

No problem – just go to My Account and you’ll see “Lost your password?” underneath the login block.

Click this link and you’ll be taken through the steps of resetting it. If your email address has changed since your last login or you aren’t able to finish changing your password for what ever reason, give us a shout and we’ll assist.

If you don’t log into your account before you place an order, then that order won’t be visible in your account order history. It also won’t count towards your VIP status or Return Rewards in our Loyalty Rewards programme. Other than that, the order will still be processed and shipped normally.

If you want the order to be on your account, you can drop us an email with your order number and we can assist.